Freund & Freund Plumbing & Heating LLC ('we,' 'us,' or 'our') DOES NOT share client opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or any other purposes unrelated to providing our plumbing, heating, and air conditioning services. All text-messaging originator opt-in data is kept strictly confidential.
1. Information We Collect
Personal Information:
- Name, email address, phone number, physical address
- Payment information when you make a payment or request a quote
- Property information related to service requests
- Opt-in records and timestamps for all communication channels (SMS, email, etc.)
Non-Personal Information:
- IP address, browser type, device information
- Website usage patterns and analytics
- Cookies and similar technologies
2. How We Use Your Information
- Providing and improving our plumbing, heating, and air conditioning services
- Processing service requests, estimates, and payments
- Communicating about appointments, repairs, and installations
- Managing customer relationships and service history
- Enhancing website functionality and user experience
- Ensuring security and fraud prevention
- Maintaining records of your communication preferences and consent
3. SMS Messaging & Compliance
By opting into our SMS messaging services, you agree to receive text messages related to our services, including appointment reminders, service updates, and important notifications.
Opt-In & Consent: You will only receive messages if you have explicitly opted in. We maintain timestamped records of all opt-in actions and comply with the Telephone Consumer Protection Act (TCPA).
Opt-Out: Reply "STOP" to cancel at any time. Standard message and data rates may apply. Reply "HELP" for assistance or contact us at info@freundheatingandair.com.
Your SMS opt-in data is never shared with third parties except as required for message delivery or by law.
4. Information Sharing & Disclosure
We do not sell, rent, or trade personal information. We may share information with service providers who assist in our operations (e.g., payment processing, SMS delivery), and when required by law. Freund & Freund Plumbing & Heating LLC DOES NOT share client opt-in information with affiliates or third parties for marketing purposes.
5. Data Security
We implement reasonable security measures to protect your personal information, including encryption, access controls, and employee training. No method of transmission over the Internet is 100% secure, but we strive to protect your data.
6. Your Rights & Choices
- Access, update, or delete your personal information
- Opt-out of marketing emails via "unsubscribe"
- Opt-out of SMS by replying "STOP"
- Withdraw consent for future communications at any time
To exercise these rights, contact us using the information below.
7. Changes to This Policy
We may update this policy periodically. The latest version will be available on our website with the effective date.
8. Contact Us
Freund & Freund Plumbing & Heating LLC
Address: 1950 Chambers Rd, Aurora, CO 80011
Phone: (806) 615-2245
Email: info@freundheatingandair.com
Website: freundheatingandair.com
By using our website and services, you consent to this Privacy Policy.